Refund policy

Last Updated: 22nd March 2026
At Alraxa, we want you to have a smooth and satisfying shopping experience. If you’re not completely happy with your purchase, we’re here to help.
1. Return Eligibility
To be eligible for a return:
The product must be unused and in its original condition
The product must be in original packaging with all tags intact
Proof of purchase (order ID or receipt) is required
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
You can request a return within [15 days] of receiving your order
Return requests made after this period may not be accepted
3. Refund Process & Timing
Once your return is received and inspected, we will notify you of approval or rejection
If approved, your refund will be processed within [under 10 days]
Refunds will be credited to your original payment method
Please note: Processing time may vary depending on your payment provider.
4. Exchange Policy
We offer exchanges for defective, damaged, or incorrect products
To request an exchange, contact us within [15 days] of delivery
Exchanges are subject to product availability
5. Damaged or Defective Products
If you receive a damaged or defective item:
Please contact us within [15 days] of delivery
Share clear photos/videos of the product as proof
We will arrange a replacement or full refund at no extra cost
6. Non-Returnable Items
The following items are not eligible for return:
Used or worn products
Items without original packaging
Personal care or hygiene products (if applicable)
Products purchased on clearance or final sale
7. Return Shipping Costs
Return shipping costs are [borne by customer / free for damaged items]
In case of defective or wrong products, we will cover the return shipping cost
8. Cancellation Policy
Orders can be canceled within a limited time after placing the order
Once shipped, orders cannot be canceled
9. Contact Us
For any return or refund queries, contact us at:
📧 Email: reshamwalaafzal11@gmail.com
🏬 Store Name: Alraxa